Returns + Exchanges
Returning defective products.
You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 2 weeks after you received the product. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see below.
Your right of withdrawal.
All products purchased on the Website may be returned within the following time frame at your own risk: within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you).
Please note that products that you have bought online cannot be returned to JJ Miami stores in your local area and vice versa. Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.
Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund products that have been worn or washed. If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.
In addition, please be reminded of the existence of a legal guarantee of conformity for products under Section 7:17 of the BW. (Dutch law)
JJ Miami does not have an exchange service. You can of course return any product that you are not fully satisfied with, for which a refund will be issued. If you would like another product, color or size, please place a new order.
For more information about our policies & terms and conditions regarding this topic we refer to our Terms of Sale.